Frequently Asked Questions
Here you can find the answers to our most frequently asked questions. If you can find the answer to your query here, please contact us.
Q) When do I receive my tracking information?
A) Please allow 24 to 72 hours for order processing. Once your order has been shipped, a shipping confirmation will be sent to you via email with the order tracking number and link to the mail courier.
Q) How can I check the status of my order?
A) To check on the status of your order, you can log into your account and check your order history for any updates. Once your order has been processed and shipped, you will receive an additional email with the tracking number so that you can track your order. You won't be able to track your order prior to the email.
Q) Do all packages come with signature requirement?
A) Orders of $60 or more will require a signature
Q) What sizes do your slippers come in?
A) All of our slippers are based on a one fits most (size 4 - size 13)
Q) How long does shipping take?
A) Domestic shipments can take anywhere from 1-5 business days
International shipments can take anywhere from 2-8 business days
Q) Items with a later ship date (ie. SHIPS OUT AUGUST 30TH)
A) All purchases with multiple slippers will be sent out together unless otherwise specified.
Q) How much is shipping?
A) $9.00 for Domestic Shipments
Shipping fees vary for international customers, please check the final checkout page.
Q) Are the slippers waterproof?
Q) Are the slippers Machine Washable?
A) No, we do not recommend it.
Q) Can I wear these slippers outdoors?
A) Yes. But please take into consideration that we do not cover damages or issues caused by wear & tear.
Q) What is your refund/exchange policy?
A) Our refunds only cover manufacturer defects and quality issues
We will only except exchanges under rare circumstance and will vary case by case.
Q) My tracking information shows as delivered, but I have not received it?A) Shipments will sometimes be set to delivered by the mail courier before the shipment actually arrives.
If your shipments is set to delivered and it has been more than 48 hours since the delivery date, then please open a ticket with our Customer Support team so that we may investigate.
Q) Do you ship orders on the weekend?
A) No, we do not ship orders on the weekend. Orders received on the weekend will be processed and shipped on the following business day.
Q) What are some reasons why my order would not ship on time?
A) While we make every effort to ship your order as quickly as possible, there are instances in which an order must be delayed while we resolve a pending issue. Below are some of the more frequent issues:
Q) The order was placed after cutoff time for same day shipping.
A) Our deadline for same-day shipping is 11AM EST. Any orders received after 11AM EST will be processed and shipped on the following business day.
Q) The order was placed on the weekend.
A) We do not ship orders on the weekend. Any orders placed on the weekend, including expedited orders, will be processed and shipped on the following business day.
Q) The order was placed during a major holiday.
A) Our offices will be closed during most major holidays. Any orders placed during this time will be processed and shipped on the following business day.
Q) The order was placed with an invalid or incomplete shipping address.
A) Orders that are received with an invalid or incomplete shipping address must be manually validated with the mail courier. Validation normally takes between 24-48 hours.
Q) The order transaction was declined.
A) If your transaction was not approved, then there is no order for us to fulfill. Once an order is placed, a confirmation email is sent to the registered email address. If you do not receive an order confirmation email, then please contact our Customer Support team.
Q) Can I modify my order once it has been placed?
A) Yes and No. While our system does not allow for you to make modifications to an existing order, we at Bannedgoods.com are able to make changes as long as the order has not shipped.
It is imperative that we are notified as soon as possible of any modifications to an order.
Q) How can I confirm that my order was received?
A) After placing an order, you will be sent an email confirming your purchase. This email is intended to provide details of the purchase and acknowledge that your order was received by Bannedgoods.com.